Shipment Policy

GZ5CG Online Shop Shipment Policy

Welcome to GZ5CG Online Shop. We are dedicated to providing our customers with a seamless shopping experience, right from placing your order to receiving it. To ensure this, we have established the following shipment policy.

1. Shipping Service Provider

Our default shipping service is provided by Yun Express. However, for some regions that Yun Express cannot reach, we will utilize E-packet (China Post) as an alternative shipping service. By placing an order with us, you agree to this substitution when necessary. Our shipment policy is designed to offer flexibility and reliability, ensuring that your order reaches you in a timely manner.

2. Shipping Time Frame

For most regions, the shipping duration is estimated to be between 8-15 business days. This timeframe is based on our shipping partners’ capabilities and the distance to the delivery region. Please note that this period is calculated in business days, excluding weekends and public holidays. Our shipment policy strives to be clear and transparent, providing you with realistic delivery expectations.

3. Shipping Coverage

Our shipping services cover a wide range of locations globally. However, due to logistical limitations, there might be certain areas where our standard shipping providers, Yun Express or E-packet, cannot deliver. If your order is affected by such limitations, our customer service team will reach out to you to discuss alternative shipping arrangements. Our shipment policy ensures you are informed and have options available for seamless order fulfillment.

4. Order Processing Time

Orders are typically processed within 1-3 business days after the order is placed. Processing time is required for picking, packing, and preparing your items for shipping. Orders placed over the weekend or on holidays will be processed on the next business day. This is a crucial part of our shipment policy, ensuring efficiency and timeliness.

5. Shipping Costs

Shipping costs are calculated based on the weight of your order, the shipping method, and the destination. The total shipping cost will be displayed at checkout before you complete your order. Please note that any additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Our transparent shipment policy ensures you understand all costs upfront.

6. Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track the progress of your shipment via the Yun Express or E-packet website, depending on which service is used for your delivery. Our shipment policy includes comprehensive tracking information for your peace of mind.

7. Customs and Import Taxes

Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. Our shipment policy outlines these responsibilities to avoid any unexpected surprises.

8. Shipping Delays

While we strive to meet the estimated shipping times, delays can occur due to various reasons such as weather conditions, customs clearance, or carrier issues. We appreciate your patience and understanding in such situations. Our shipment policy aims to manage expectations and communicate any possible delays proactively.

9. Contact Us

For any questions or concerns regarding your order’s shipping, please contact our customer service team. We’re here to assist you and ensure your shopping experience is as smooth as possible. Our shipment policy encourages open communication to resolve any shipping issues promptly.

Thank you for choosing GZ5CG Online Shop. We look forward to serving you. Our comprehensive shipment policy is designed to deliver a seamless shopping experience from start to finish.