Address
Room 403, Building A, No. 4, North Erheng Road, Guangzhou, 510000 CN
Work Hours
Monday to Friday: 9AM - 6PM
Weekend: 10AM - 5PM
Refund and Returns Policy
GZ5CG Refund and Returns Policy
Welcome to GZ5CG’s Returns & Refunds Policy. We are committed to ensuring the satisfaction of our customers with their purchases. Please read the following policy carefully to understand how we handle returns and issue refunds. By making a purchase from us, you agree to be bound by this Refund and Returns Policy.
1. Return Period
Products can be returned within 30 days of the delivery date. Items returned beyond this period will not be eligible for a refund or exchange. This key aspect of our Returns & Refunds Policy ensures timely handling of returns.
2. Condition of Returned Items
Items must be returned in their original condition, unused, with all original tags, packaging, and accessories (if applicable). Items that have been used, altered, or damaged will not be accepted for return.
Some items are not eligible for return, including:
- Customized or personalized items
- Downloadable software products
- Gift cards
- Perishable goods such as food, flowers, or magazines
- Health and personal care items
- Clearance or sale items, unless otherwise specified
This clear criteria in our Returns & Refunds Policy helps you understand what qualifies for a return.
3. Proof of Purchase
A valid proof of purchase is required for all returns. This can be your receipt, order confirmation, or any other proof of purchase showing the purchase date. Our Returns & Refunds Policy requires this to ensure legitimate returns.
4. Return Process
To initiate a return, please contact our customer service team with your order details and reason for return. We will provide you with instructions on how to proceed. Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item). This process outlined in our Returns & Refunds Policy ensures transparency and customer support.
5. Refunds
Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, depending on your card issuer’s policies. Our detailed Returns & Refunds Policy ensures clarity on refund timelines.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact our customer service team for assistance. This section of our Returns & Refunds Policy provides guidance on exchanges.
7. Shipping Costs
Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Clear communication in our Refund and Returns Policy helps manage expectations regarding shipping costs.
8. Contact Information
For any questions or concerns regarding your return, please contact our customer service team at contact@gz5cg.com. Our Refund and Returns Policy encourages you to reach out with any issues.
GZ5CG reserves the right to modify or update this Refund and Returns Policy at any time without prior notice. Your continued use of our services following the posting of changes to this policy will mean you accept those changes. This Refund and Returns Policy was last updated on 2024.04.28.
Thank you for shopping with us. Trust our comprehensive Refund and Returns Policy to support your shopping experience.